This is the privacy notice of CPP Denture Studio Ltd. In this document, “we”, “our”, or “us” refer to CPP Denture Studio Ltd..
Company number 06247129 registered in England
Our registered office is at 3 Ashley Gardens, London N13 5EW
Introduction and General Privacy Policy
CPP Denture Studio sees patients directly to provide new dentures and adapt existing dentures to meet the needs of the individuals as per the GDPR( General Data Protection Regulations) this means we fulfil the role of the data controller, therefore we must protect any additional patient data that we receive in accordance with the requirements of the GDPR.
For a new denture consultation CPP Denture Studio will collect the following data from either the referring dental practitioner or the prospective patient directly.The information we may collect is included in the following list and is for the sole purpose of supplying a suitable dental appliance that complies with the requirements of the patients’ prescription.
- Patient name
- Date of birth
- Home address
- Telephone number(s)
- Other contact detail e.g email address
- Name of patients’ dental practice
- Medical information
- Dental information including tooth shade
CPP Denture Studio Ltd. Recognises the importance of ensuring personal data is collected. Stored and secured in line with GDPR and this is reflected in this privacy policy.
All data collected is classed as confidential and,where the data subject engages CPP Denture Studio Ltd to privde services, or goods, this data will be stored as hard copy only in locked filing cabinets for 11 years as this form part of a medical record whose storage is governed by existing UK law. Access to this data is limited to Caroline Persaud only.
Sharing of this data
This data is not shared with any third party other than where express consent has been granted to share with another dental professional whose goods or services may be required to complete the contractual obligation of this company with the data subject.
Where an initial consultation with CPP Denture Studio Ltd. Does not result in this firms engagement to provide goods or services, all records held will be securely deleted/disposed after a 14 day period.
As a data subject, you can request copies of information held about you by writing to CPP Denture Studio Ltd at 3 Ashley Gardens. London N13 5EW or via email to [email protected]
Website privacy Policy and further information.
1.We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
2.Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
3.The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
4.Except as set out below, we do not share or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes, then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process
When you make an enquiry via our website we collect only the contact information you choose to supply e.g Name, email address or phone number etc.
We may use this information in order to:
4.1.provide you with our services
4.2.provide you with suggestions and advice on products and/or our services
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information. Our website does not use cookies or any other tracking measure to record you browsing activities. No logs are retained of our website traffic.
Sometimes, you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.
You may withdraw your consent to process your personal information at any time by instructing us at [email protected].
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.We are also legally obliged to retain financial records which may contain your personal information
Complaints regarding content on our website
Our website is a publishing medium describing the scope of services provided by CPP Denture Studio Ltd.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Sending a message to us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We do not keep any personally identifiable information associated with your message, such as your name or email address.
We will keep your provided personal information for a further fourteen days, as this may be referred to in any future correspondence or at a consultation. If we do not hear further after this period then such information will de deleted/destroyed.
Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
Disclosure and sharing of your information
This is as explained in Section 2
Access to your personal information
4.3.At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
4.4.To obtain a copy of any information that is not provided on our website you may send us a request at c[email protected]
4.5.After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
How you can complain
4.6.If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is [email protected] or complaints may be made by mail to CPP Denture Studio Ltd, 3 Ashley Gardens, London N13 5EW
4.7.If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
Retention period for personal data
This is as explained in Section 2
Compliance with the law
Our privacy policy has been compiled so as to comply with the current UK Law as of 25th May 2018
Review of this privacy policy
We may update this privacy notice from time to time as necessary which is available at www.cppdentures.co.uk/privacy . The terms that apply to you are those posted on our website on the day you use our website.
If you have any question regarding our privacy policy, please contact us.